Mobility Industry’s “top nine” Motability dealers announced.
The nine mobility distributors rated to have the best customer service on the Motability Scheme have been revealed. The recognition is based on direct feedback from end-users using the mobility scooter and powerchair hire scheme and rewards commitment to going above and beyond to deliver high standards of care. The winners and highly commended recipients of the “medium fleet size catergory ” with a fleet size of between 100-200, was awarded to ” True Mobility Ltd”
Andy Burns of True Mobility emphasised the importance of having a strong team: “We hoped we’d win this year. “You’re looking at your customer satisfaction figures all the time so we knew we were doing well but you never know at the end if another dealership has pipped you, so we were a little surprised when we won.
Even if you know you’re doing well, it’s a really lovely feeling getting an award.” “Our view is the customers pay for our service so we must make sure they get the best we can give. We all get a buzz from helping people and though there’s an element of competitiveness with other dealers, we do get on really well with them.”